Refund policy

At Norex Tees, we carefully check every order before dispatch to ensure you receive the correct product.
Exchange Eligibility
We accept exchanges in the following cases:
You received the wrong product or wrong size.
The product has a manufacturing defect.
The product was damaged before delivery.
Please contact us within 48 hours of receiving your order and provide clear pictures/videos of the product and packaging.
Size Exchange
If you selected the wrong size, you may request a size exchange within 7 days of receiving your order, subject to product availability.
The product must be:
Unworn
Unwashed
Unaltered
Free from stains, perfume or other marks
With original tags and packaging
No Exchange for Change of Mind
We do not accept exchanges simply because you do not like the product, color or design after receiving it, unless the product has a defect or there is an error on our part.
Return Shipping
If the mistake or defect is from our side, we will assist with the return/exchange process. If the exchange is requested because of the customer's selected size, return/exchange delivery charges may apply.
Refunds
Refunds are only applicable where an exchange or replacement cannot reasonably be provided. Any approved refund will be processed after the returned product has been received and inspected.